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2nd Line Helpdesk Analyst

Connells, Leighton Buzzard
Salary & Benefits Leighton Buzzard - Head Office - £19,000 Basic Salary
About the Job

2nd Line Helpdesk Analyst

Leighton Buzzard - Head Office - £19,000 Basic Salary

Who we are

The Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of over 580 branches nationwide, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!


About the role

You will be 2nd line support for all internal and external applications, websites and services. Supporting the 1st Line Helpdesk Analysts with resolution of more technically advanced or complex incidents, you will ensure a high standard of record management and communication to all parties throughout the lifecycle of the incident.


We are looking for ambitious people who are looking for an opportunity to build upon their knowledge with a strong focus on producing high quality work alongside exceptional customer service. Connells Group IT are keen to support their staff in achieving their career goals and the right candidate will have opportunity for progression.


Who you are

We’re looking for someone that has a solid foundation of IT knowledge and experience who is looking to further their career in IT.


Essential skills

  • Educated to GCSE Level in English Language and Mathematics

  • Experience of working in an IT support role
  • Detailed knowledge and experience of Microsoft core desktop products
  • Knowledge of server applications including Active Directory and Exchange
  • Good working knowledge of servers and networking
  • Excellent communication and customer service skills
  • Able to work under pressure with a 'can do' attitude

  • Enthusiastic and willing to learn

  • A methodical approach to troubleshooting


Interested? Click on ‘Apply for this vacancy’ now!

Apply for this vacancy


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